Work with Confidence Price Guarantee
Harvey Norman Technology for Business is a Technology Services and Security Provider (TSSP). We believe businesses should feel confident they’re receiving competitive pricing without compromising on service quality, security, or support. That’s why we offer the Work With Confidence Price Guarantee for our managed IT and cyber security packages.
If you find a genuine Australian managed IT or cyber security provider offering a comparable service at a lower price, we’ll match it.
How the Price Match Works
If you receive a lower‑priced quote from an Australian provider for managed IT and cyber security services with the same features and service inclusions as one of our packages, simply:
- Supply a written quote from the competitor
- Ensure the services are like‑for‑like, including scope, features, service levels, and contract term
Once verified, we’ll match the price so you can move forward with confidence, knowing you’re protected by Harvey Norman Technology for Business.
What Must Be Comparable
To qualify for a price match, the competitor’s quote must:
- Be from a legitimate Australian managed IT or cyber security provider
- Offer equivalent features, service scope, and protections
- Use the same contract length and commercial terms
- Apply to services that are currently available for sale
Exclusions
The Work with Confidence Price Guarantee does not apply to:
- Providers offering reduced scope, limited support hours, or non‑equivalent security coverage
- One‑off, promotional, introductory, or short‑term pricing
- Bundled offers that include unrelated products or services
- Trade‑only, education, government, enterprise, club, or membership pricing
- Services delivered via unauthorised providers or unsupported platforms
- Pricing errors or services priced significantly below standard market value
Why This Matters
This guarantee isn’t about being the cheapest it’s about delivering fair, competitive pricing for business‑grade managed IT and cyber security, backed by:
- Technical expertise
- Proven service frameworks
- Ongoing support, monitoring, and security
- A long‑term technology partnership you can rely on
With Harvey Norman Technology for Business, you can work with confidence knowing your technology environment is secure, supported, and competitively priced.
Download our Price Guarantee flyer to see how we ensure fair, competitive pricing for managed IT and cyber security without compromising on service quality or protection.
Frequently Asked Questions
Our Price Guarantee means that if you receive a lower priced, like‑for‑like quote from an eligible Australian provider for managed IT or cyber security services, we’ll review it and match the price once it’s verified. This allows you to move forward knowing you’re receiving fair, competitive pricing without compromising on service quality or security.
Like‑for‑like means the competing quote must offer equivalent scope, features, service levels, security protections, and contract term to one of our managed service packages. We assess inclusions such as support hours, response times, security controls, monitoring, and ongoing management to ensure a true comparison.
The quote must come from a legitimate Australian managed IT or cyber security provider offering services currently available for sale. We do not compare against unsupported platforms, unauthorised providers, or pricing structures that fall outside standard commercial models.
Yes. To assess eligibility, we require a written quote from the competing provider. This helps us to ensure the services are genuinely comparable and allows for an accurate and transparent review.
No. The price guarantee does not apply to one-off promotions, introductory offers or short-term discounts. These offers are often not sustainable or representative of ongoing service delivery.