Helpful Resources at Your Fingertips
Getting the right information when you need it has never been easier. This page brings together essential tools and guides to help you manage your technology with confidence and ease. Our goal is to make sure you have everything you need in one place whether it’s quick tips, detailed user guides, or support options. Explore the resources below and feel free to reach out if you have any questions. We’re here to help whenever you need us.
Brochures & Helpful Guides
Welcome Pack
Overview of onboarding and what customers can expect.
Accounts & Billing
Overview of accounts, payments, invoicing, and more.
Onboarding Journey
Walks through the onboarding journey from start to finish.
Ongoing Services
Overview of what happens once onboarding is complete.
Working With Us
Explores risk management and administration access.
Understanding Support
Explores how to get the most from our support team.
Email Filtering
An introduction to email filtering and why it exists.
Flyers
Contact Helpdesk
How to contact our technical support team.
Travelling Overseas
What you should know when travelling overseas.
Contact Us
Phone numbers, email addresses, and other support.
Helpful Resources
Where to access helpful resources and content.
Customer Value
Explains what happens behind the scenes everyday.
Storage & Backup
Minimise costs by following some of these steps.
Email Forwarding
Explores why we block email forwarding and alternatives.
Security Training
Learn more about security awareness training.
Third-Party Applications
Learn more about what we support and what we don't.
Onboarding Inclusions
Learn more about what is and is not included in onboarding.
Helpful Videos
New Client Onboarding
This quick video gives a clear and simple overview of the journey ahead.
Customer Portal
This video walks you through some of the key elements of the customer portal.
Helpdesk Support
This short video explores helpdesk and its features available to customers.
Trusted Business IT
This short video looks at the options from Harvey Norman Technology for Business.
Cloud Security
This short video explores using the cloud and what businesses need to know.
Why Businesses Choose Us
This short video looks at why Australian Businesses choose to partner with us.
One Valuable Security Control
This short video explains why one valuable control protects you in ways you don't expect.
Guide to the Essential Eight
This short video breaks down some of the key messages of the Essential Eight risk mitigation framework.
Guide to ASIC Announcement
This short video explains the ASIC announcement on cyber security and what the announcement means.
Guide to Passphrases
This short video explains passphrases, why they are secure, and they provide extra security.
Business Security Simplified
This short video simplifies business security, what it means, and how we can support your business.
Preparing for the Holidays
This short video looks at preparing for the holiday season and some of the top cyber threats facing businesses.