Customer Satisfaction Guarantee
We are so sure that you’ll be impressed with the quality, customer service and value of our Technology Security and Services Plan, that we're offering a 3 Month Risk-Free Trial for all new customers.
It's simple - we'll let you try the product for 3 months, and if you're not 100% satisfied with our service, then you can request your money back.
Our Customer Service Guarantee is our way of letting you know that choosing Harvey Norman as your Technology Security and Services Provider (TSSP) is a decision you can make with confidence.
Here's how our Customer Satisfaction Guarantee works:
The Risk-Free Trial: When you partner with us, we offer a risk-free trial for the first three months of our technology services and security packages. This trial period allows you to experience the full extent of our tailored managed security services.
Your Satisfaction Matters: We genuinely care about your satisfaction. If at any point during the trial period, you feel that our services haven't lived up to your expectations, we want to hear from you.
Prompt Resolution: Simply reach out to our dedicated customer support team and share your concerns in writing. We are committed to promptly addressing your issues and finding a resolution that satisfies your needs.
Refund and Contract Termination: If, after our diligent efforts to address your concerns, you remain unsatisfied, we will refund all payments made during the three-month period for the technology services and security package1 and end the contract. Your satisfaction is our priority, and we want to ensure you receive the service you deserve.
Our commitment to your satisfaction is unwavering, and we aim to provide you with a seamless experience throughout our partnership. By choosing Harvey Norman Technology for Business as your IT partner, you can trust that your organisation's security needs are in capable hands.
To initiate the Customer Satisfaction Guarantee process or discuss any concerns, please contact our customer support team at firstname.lastname@example.org. We value your feedback and are here to ensure your satisfaction every step of the way.
Choose Harvey Norman Technology for Business as your trusted Technology Security and IT Services Provider, and experience the difference in service quality and customer care. We are excited to work with you and deliver exceptional technology security services that align with your organisation's unique requirements.
1Please note the refund will include the monthly charges for the packages only. All other charges are specifically excluded, for example but not limited to setup costs, product costs and software licenses.